What people need to do.
- User tasks and day-to-day workflows
- Features included in each release
- Permissions, approvals and exceptions
- Acceptance criteria for each workflow
APPROACH / 01
From requirement to production.
We define what the product needs to do, design the system behind it, and build, test and release it. Scope, architecture and delivery are worked through together.
START WITH THE WORK
Understand the problem. Agree the scope.
We work through who will use the product, the tasks it must support and the systems it must connect to. Together, we agree what belongs in the first release and how it will be accepted.
PRODUCT AND SYSTEM DESIGN
Decide what to build and how it will run.
A workflow change can affect permissions, data and integrations. We work through those effects while defining the product, before they become rework during development.
What the system must support.
- Service boundaries and data ownership
- APIs and connections to existing systems
- Security, hosting and deployment
- Testing, monitoring and support responsibilities
ARCHITECTURE
Choose technology to fit the system.
Existing systems, team capability, security and the expected workload guide our choices. Each decision needs a reason and an owner.
01
Service boundaries
Separate services when independent deployment or scaling is needed. Keep related work together where that makes the system easier to maintain.
02
Integration and events
Define how systems exchange information, handle delays and recover from failed requests. Use events for work that can happen asynchronously.
03
AI in the workflow
Specify the context a model can use, the actions it can take and when a person must review its output. Define what happens when it cannot complete the task.
04
Data and access
Choose data models around how information is read, changed and shared. Set ownership, access rules and consistency requirements.
05
Production requirements
Plan for deployment, monitoring, recovery and support during design. Include security and failure scenarios in the test plan.
BUILD, RELEASE, IMPROVE
Test the workflow. Prepare the release.
We build web applications, platforms, APIs and services in reviewable increments. Tests cover the user journey and the services behind it, including permissions, integrations and failure cases.
Build
Implement agreed workflows and review working software against the acceptance criteria.
Verify
Test behaviour, security and performance according to the risks of the product.
Release
Prepare deployment and rollback steps, monitoring and a clear handover to the people running the system.
Improve
Use feedback, support issues and production data to decide what needs to change next.
WORK WITH US
Tell us what needs to change.
Bring the requirement, the current workflow or the system you need to improve. We can work through the scope, technical decisions and first release with you.
Discuss a requirement →Define → Architect → Build → Release → Evolve